Process

A clear path from discovery to scale.

Seven phases. No surprises. We move quickly, document everything, and report relentlessly. You will always know what is next, what is shipping, and where the work stands.

The seven phases

How an engagement runs.

01

Discover

Days 1–7

Stakeholder interviews, business audit, competitive research, technical baseline. We learn your business before we touch a strategy doc.

02

Strategize

Weeks 1–2

Positioning, audience, channel priorities, KPIs, content map. Documented in plain English so anyone on your team can read it.

03

Build

Weeks 2–4

Production phase: creative, content, campaigns, code. Built to your brand standard, not a templated quick-ship.

04

Launch

Week 4–6

QA, soft launch, full launch. Conversion tracking and reporting infrastructure in place from day one.

05

Optimize

Months 2–3

Weekly testing cadence. Performance review every Friday. We sharpen what is working, kill what is not.

06

Report

Monthly + on demand

Monthly performance review with you and your team. Plain-English summary, the metrics that matter, recommendations for next month.

07

Scale

Months 3+

Once the foundation is proven, we scale spend, scope, and surfaces. Layer in additional services as your needs grow.

One lead, direct line

A direct line to your dedicated lead.

Your engagement comes with a named lead, a shared workspace, and a response promise that respects your timeline. We answer when it matters — not when convenient — and we are accountable for follow-through, not just availability.

Dedicated account lead

A single point of contact who knows your business, your goals, and your team. Not a rotating account manager.

Shared workspace

A dedicated channel for your team and ours. Conversations stay searchable; nothing gets lost in inboxes.

Response promise

A documented response window agreed during onboarding. We keep it transparent and visible.

Documented work

Every recommendation, every change, every deliverable lives in one place you can return to anytime.

Onboarding

What the first month looks like.

Week 1

Discovery

Stakeholder interviews. Access provisioning. Audit of current state. We arrive with questions, leave with a documented baseline.

Week 2

Strategy

Strategy doc delivered, KPIs locked, content map drafted. You get a plain-English plan you can share internally.

Week 4

First ship

First deliverables go live. Tracking is in. Reporting is configured. We have your first weekly check-in on the calendar.

Investment & engagement

Tailored to your business.

Every Karma engagement is scoped to your goals, your stage, and your team. We don’t sell packages. Pricing reflects scope, not bundles. The à la carte model means you can start with what you need today and layer in more as you scale — or step it back when priorities shift.

Ready to start with Discover?

Book a 30-minute discovery call. We’ll walk you through how the engagement runs and tell you honestly whether we’re the right partner.